Terms + Conditions

  • All items displayed on www.q-r-t-r.com are available for worldwide purchase

  • All orders are subject to availability and confirmation of order price

  • All our on-line prices are identical to prices as advertised in-store

  • All orders are subject to a standard pre-authorisation check on your payment card to ensure there are sufficient funds available to cover the transaction

  • All orders are subject to standard payment card security checks to ensure customer protection is upheld. It is at the companies’ discretion whether an order has passed these security checks and you will be notified of any delays in dispatch

  • All orders can be dispatched to a different shipping address if requested, however, it is at the companies discretion whether this request is upheld

  • If you wish to cancel your order, please or contact us here by 2pm (GMT). Your order will be refunded in full including any postage costs applied

  • All orders placed before 17:00 will be dispatched the same day (Monday – Sunday) once accepted. We aim to dispatch all other orders the next working day.  

  • All payments made by Credit/Debit card are taken by Shopify, a secure online payment site that fully protects all credit card details given. We only have access to the payment amount as confirmed by yourself

  • Payment can be made directly via our website via the following methods:

    VISA, MasterCard, American Express, Maestro, PayPal, Apple Pay, Google Pay, Shopify Pay and Bitcoin

  • All orders require a signature upon delivery; therefore, orders cannot be left without signature. If you reside in a student address where access is limited for delivery companies, please take this into consideration when placing your order

  • The item(s) dispatched are our responsibility until they are signed for upon delivery. If you authorise for a different signatory or shipping address, you then accept that evidence of proof of delivery and the responsibility of that item is transferred to yourself

  • If nobody is available to sign for your order, a calling card will be left, and the order returned to the local depot

  • As orders require a signature upon receipt, it is recommended P.O. Box addresses be NOT used as Shipping Addresses. If a P.O. Box address is used, this is at the risk of the customer, and QRTR cannot be held responsible for any lost/damaged orders

  • All clothing items will be presented in any applicable packaging

  • In the event of any pricing errors, we will notify you and give you the option to cancel the order, or proceed at the corrected full price