Returns

**EXTENDED CHRISTMAS GIFT RETURNS - ANY ITEMS PURCHASED AS GIFTS FROM 21/11/20 CAN BE RETURNED FOR AN EXCHANGE OR REFUND UP TO AND INCLUDING 07/01/21**

  • Upon receipt of your order, we operate a ‘try on only policy’. Item(s) must be returned in original condition as received along with a copy of your invoice. Refunds will be processed upon receipt and inspection of the return.

  • Upon receipt of your order, we operate a 28-day exchange or refund on Full Price items.  We offer a 14-day policy for Sale (discounted) items.  Items must be returned in original condition along with a copy of your invoice and a note with return/exchange details.

  • Full price items must be returned to our warehouse within 28 days of receipt.

  • You must contact us here to notify us of an exchange or return before sending the item(s) back
  • Discounted (Sale) items must be returned to our warehouse within 14 days of receipt.  

  • Faulty/damaged items can be returned up to 30 days from the date of purchase.

  • In all cases, items must be returned in their original condition. This includes all packaging that the item is received in and tags still attached. For example, all shoes must be returned in the shoe-box that they come with

  • All items are thoroughly checked before being dispatched, therefore if an item is returned that we deem used/soiled the item will be returned to yourself and no refund given

  • The item is your responsibility until it has reached us at our warehouse. Please ensure you package your return suitably to avoid any damage during transit. We advise that all items are returned via Special Delivery/Recorded Delivery (we would advise Special Delivery for higher priced items), and that proof of postage is kept until the return has been completed

  • We aim to process all returns within 7 working days of receipt. You will be notified by email once completed

  • For hygiene reasons, underwear, swimwear and earrings cannot be returned